Shipping & Returns


Deeply offers free next working day delivery on all UK orders over £40. Orders under £40 will be subject to a £4.99 delivery charge. Orders received Monday to Friday by 2pm are despatched the same day. Orders received on Friday after 2pm, and over the weekend, are processed on Monday for delivery on Tuesday. Orders placed on a bank holiday, will be processed on the next working day, for next day delivery. If your order has not arrived or if you have queries about your order, please contact our customer team on 0330 0165 700 or 

We do not currently ship internationally. We do anticipate this becoming a service in 2024. International shipping will be subject to a charge variable, depending on the item count/size/weight, destination, and courier fees. Applicable taxes will also be added where relevant, alongside any additional charges such an import duty. Customers will be required to settle these fees. If you have any enquiries about placing an international order, please contact our customer team on 0330 0165 700 

Please read our Terms & Conditions for full delivery details.


Due to the nature of our products, we cannot offer returns to opened packages.  Your product(s) must be unused and in the same condition that you received it.  It must also be in the original packaging.  If you received your product(s) and no longer want them, we can offer a full refund if returned within 14 days of receiving your order.  We do not offer free returns.  Once your product(s) have been received and inspected we’ll notify you via email if your return has been approved or rejected.  If approved, your refund will be processed automatically via your original method of payment.

If for any reason we deliver a service or product that has not met your expectations, please contact us. We will be happy to investigate the situation further and resolve any issues you may have.  Please contact our customer care team on 0330 0165 700 or